Terms of Service

Effective Date: August 1, 2025

These Terms of Service ("Terms") govern the use of managed cybersecurity services ("Services") provided by Technology Solutions of SC, Inc. ("ArmorRack", "we", "our", or "us") to you ("Customer", "you", or "your"). By subscribing to our Services, you agree to be bound by these Terms.

1. Scope of Services

ArmorRack provides managed cybersecurity services including, but not limited to:

Endpoint Detection & Response (EDR)
Identity Threat Detection & Response (ITDR)
Security Awareness Training
Microsoft 365 SaaS Backups
Content Filtering
Domain Hosting
Managed Microsoft 365
Monitoring, alerting, and incident response
Configuration of security controls and policies

Details of the Services subscribed to are specified in your service plan or proposal.

2. Customer Responsibilities

You agree to:

Provide accurate and current contact and billing information
Maintain secure credentials for your systems and accounts
Cooperate with ArmorRack during onboarding, incident response, and support
Notify ArmorRack of changes to your environment that may affect security coverage

3. Service Availability and Response Times

ArmorRack strives to maintain continuous service availability. Critical incident isolation is available 24/7. Remediation support is available during business hours (Monday–Friday, 8:00 AM–5:00 PM Eastern Time), unless otherwise agreed upon in writing.

4. Fees and Payment

Services are billed on a monthly basis with no contractual lock-in unless otherwise agreed.
Payment is due in advance of each service period.
Failure to pay on time may result in service suspension or termination.

5. Data and Privacy

ArmorRack collects only the data necessary to provide security services and complies with all applicable privacy and data protection laws. For more information, please review our Privacy Policy.

6. Termination

Either party may terminate services at any time with written notice. Upon termination:

Access to the Services will cease
Any unpaid fees will become immediately due
Customer data will be retained for 30 days unless instructed otherwise

7. Disclaimer of Warranties

ArmorRack provides services "as is" and disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that all threats will be detected or prevented.

8. Limitation of Liability

To the fullest extent permitted by applicable law, ArmorRack shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of revenue, data loss, business interruption, or reputational harm, arising out of or related to the use of or inability to use the Services, even if ArmorRack has been advised of the possibility of such damages.

ArmorRack’s total cumulative liability under these Terms, regardless of the form of action, whether in contract, tort, or otherwise, shall in no event exceed the total fees paid by the Customer for the Services under the applicable order or agreement giving rise to the claim. If no fees were paid, ArmorRack shall have no liability under this Agreement.

While ArmorRack employs commercially reasonable security measures in delivering its Services, the Customer acknowledges that no cybersecurity solution can eliminate all risk of threats or unauthorized access.

Accordingly, ArmorRack shall not be held liable for any damages, losses, or costs resulting from a cybersecurity incident, breach, or compromise that is not the direct result of ArmorRack’s willful misconduct or gross negligence.

Without limiting the foregoing, ArmorRack disclaims all liability for incidents resulting from third-party vulnerabilities, misconfigurations, compromised credentials, social engineering, or the Customer’s failure to implement recommended security best practices.

In jurisdictions where a limitation of liability may not be fully enforceable, ArmorRack’s liability shall be limited to the maximum extent permitted by law.

9. Indemnification

Customer agrees to indemnify and hold harmless ArmorRack, its affiliates, and employees from any claim, liability, or damages resulting from Customer’s misuse of the Services or violation of these Terms.

10. Amendments

ArmorRack may revise these Terms from time to time. Notice of material changes will be provided at least 30 days prior to taking effect. Continued use of the Services constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of law provisions.